Demystifying the magic of the media

Nonprofit organizations want to share their message with donors, volunteers and the entire community.  So, nonprofit professionals are faced with trying to communicate their message to hundreds of thousands of people, with practically no marketing or advertising budget (trust me, I’ve been there, done that).

media nonprofitOne of the most affordable and effective ways to get your nonprofit organization’s message out in your community is to focus on enhancing your organization’s media relations.  Here are three tips to work with local media to share your nonprofit’s message with the community:

  1. Relationships:
    Take the time to understand what is going on in the media…. tune into the local radio station, read the paper, and watch the news.  Start to pay attention to who is covering stories about issues similar to your organization, and focus on introducing yourself to those reporters.  To get to know members of the media, connect with them through social media, send an introductory email or send a notecard.
    As you are building your relationship with the members of the media, remember to understand and respect their roles.  
    It is not your job to dictate to the media what stories to cover or tell them how to cover a story.  If you want that level of control, you can purchase an advertisement. As a nonprofit professional, it is your role to inform the media as you develop relationships with them. 
  2. Responsiveness:
    Members of the media are often working on strict deadlines.  They must submit their stories by a specific time, so if they have any questions when writing their stories it is important for them to have access to someone with the necessary information. Therefore, you must be accessible and responsive to media requests.  First, ensure the media has a cell phone number and email address to contact someone in your organization who has the authority to speak with the media. Secondly, if the media requests information and you can’t answer it immediately, let them know when you can get them the necessary information, and be sure to deliver as promised.  By being responsive, you will strengthen your relationship with the media.
  3. Creative Approach:
    When sending out media releases or contacting media to pitch a story – be creative. Be sure and highlight unique aspects of the story and let them know when it is the first, biggest, best or only time something will occur. For example, the headline “Habitat starts home construction” is not very creative and does not convey anything new or exciting for the media to warrant coverage.  However, the headline “Hundreds of Community Leaders Celebrate Groundbreaking of First Habitat for Humanity Townhouse” coveys the magnitude and importance of the groundbreaking, making it more attractive for the media to provide coverage.

Working with the media does not require magic.  But being successful with media relations does take a focused effort to build relationships with members with members of the media, be responsive and be creative.

What tips have helped your organization connect with the media?

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Posted in Habitat for Humanity, Nonprofit Management | Tagged , , , , , | Leave a comment

As Advertised

Last year I volunteered as part of Habitat for Humanity’s Global Village Program to build houses for a week in Guatemala.  It was an amazing experience to work side by side with local residents to increase the number of simple, decent and affordable homes in the country.

GuatemalaSWMOn the last day of the trip, one of the leaders from Habitat Guatemala asked me if my volunteer trip was “as advertised.” I agreed that the volunteer experience was exactly “as advertised.”  All of my expectations for the volunteer experience, both the challenges and the rewards, were exactly as I had been prepared to expect. As a result, I was very satisfied with  my volunteer experience and the experience strengthened my commitment to the organization.

The ability to learn about volunteering with Habitat Guatemala prior to my trip, ensured my expectations were in line with the reality of what could be expected through the experience.  (For example, never having an expectation for hot water for showering, ensured I wasn’t disappointed by a “refreshingly cool” shower after a day on the Guatemalan construction site.)  Before committing to volunteer, I was informed of my roles on the build site, the challenges of working in a foreign country, and the joys I would share with new Guatemalan friends.  Habitat Guatemala clearly articulated realistic expectations for the trip.  As a result, after completing the trip, I felt that the volunteer experience was exactly as advertised…. leading me to be a very happy volunteer.

As you recruit volunteers for your nonprofit organization, I encourage you to set them up for success by ensuring the volunteer experiences are as advertised. Follow these steps to ensure your organization’s volunteer experiences are as advertised:

  • Provide training to empower, educate and equip volunteers for their roles
  • Outline volunteer duties and responsibilities by creating a volunteer job description
  • Explain and be upfront about challenges volunteers may face in their roles
  • Provide adequate support for volunteers to fulfill their roles
  • Talk with current volunteers to discover what surprised them about volunteering with the organization.  Then, incorporate the information in training future volunteers.

By creating volunteer experiences that meet and exceed realistic expectations, an organization can strengthen volunteers’ relationship with the organization.  This can lead to recurring volunteers who invest and contribute their time, talents and treasures to further the nonprofit’s mission.

How are you creating volunteer experiences that are as advertised?

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Everyone Starts Somewhere

Start

It is important to remember that everyone starts somewhere… and that somewhere is not always the most glamorous job.

I have worked as both a telemarketer and waitress, and in both roles I learned lessons that helped me advance my nonprofit career:

Telemarketing:  Yes – I was “one of those people” who called you when you were sitting down for dinner to try and sell you something.  I remember my boss telling me, “Sarah, you are going to face more rejection in this job than any other job you will ever have… so if you can handle the rejection as a telemarketer, you can handle any future rejection.”  You know, he was right – night after night I would receive more rejection than you can ever imagine… I would easily have 100 people tell me “NO” in one hour (and some were pretty harsh about it).  I believe that overcoming a fear of rejection has helped me develop into a strong fundraiser… not afraid to “make the ask” for a donation or sponsorship.  After all, what’s the worst thing they could say… “NO”…that’s not so hard to overcome, I’ve done it before.

Waitress:  My mother opened a restaurant, so naturally I took up a summer job working at the family restaurant waitressing during high school and college.  Talk about a crash course in customer service!  The same theory we applied at the restaurant to ensure the customers were happy I still use today.  At the restaurant we focused on getting to know our regular customers and building relationships with them beyond the transactional relationship of a typical restaurant server.  Rather, by building relationships we were developing regular customers, which grew restaurant sales.  Very similar how I now strive to grow relationships with donors… I try to go beyond just cashing their check and sending a thank you note but rather get to know our donors to know what interests and excites them about our nonprofit. Uncovering their interests enables me to provide them with a better donor experience and open the door to future donations for the organization.

If you are looking to start or grow a successful career in the nonprofit sector, remember that everyone starts somewhere, and your first job might not be the most glamorous title. But do build from your past experiences, because everyone starts somewhere… even minimum wage jobs can have experiences you can use to develop your nonprofit career.

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Related Posts:
Yes, customer service is important
How my loud mouth helped me secure my first NPO job
5 things that advanced my nonprofit career

Posted in Career, Young Professional | Tagged , , , , , , | 1 Comment